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Our aim is to enable everyone to enjoy the BROADWAY experience.

What is access like for customers with limited mobility?

All areas of our Cinema and Theatre are accessible to customers with limited mobility including wheelchair users. Broadway 2 and 3 are located on the ground floor, and a lift is available to Broadway 1 and Broadway 4 from the main foyer, with a wheelchair lift up to the auditorium of Broadway 1.

We’re also able to help anyone in, out and around our Cinema and Theatre. If you need our assistance during your visit, just ask a member of our team and we’ll be happy to help.

There is a lift available for visitors to the Broadway Gallery and Studio from street level, and a wheelchair lift from the Cafe Bar down to the lower gallery level.

I need to book a ticket for a wheelchair user. How can I do this?

Each of our auditoria has designated spaces for wheelchairs and their carers. Two wheelchair spaces are available in 1, 2 and 3, and one space is available in 4. The best way to book spaces is to call us on 01462 681300 or visit Broadway in person.

HOW CAN SOMEONE WITH A Cinema Exhibitors’ Association (CEA) card BOOK IN ADVANCE?

As part of a general cinema industry initiative, we accept CEA Cards, which entitles the cardholder to one free ticket for their carer. We only accept CEA cards via our booking line 01462 681300 or at the box office. We are unable to take payment online because our website has no way of verifying the CEA Card. For further information please visit the CEA website. We also offer a 50% discount for Herts Carers upon presentation of a valid card.

One of our party has a guide or hearing dog. Is it allowed in the auditorium?

Yes. We welcome guide or hearing dogs in all our auditoria. If you tell us in advance, we’ll make sure an aisle seat is reserved and a bowl of water is available.

One of our party has hearing or sight loss – will they be able to enjoy the film OR THEATRE PERFORMANCE?

We are pleased to offer accessible cinema for people with hearing or sight loss, enabling everyone to enjoy the cinema experience. We offer a number of subtitled performances each week for the hard of hearing. All of our screens are fitted with a hearing enhancement system and audio description, which is a recorded narration delivered through wireless headphones that explains what is happening on screen - please ask for a set of headphones which are loaned from our box office. Approximately 80% of films are available with audio description.

As the theatre programme becomes more established, we aim to introduce performances in BSL and with audio description.