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FAQ

Booking

Can I book seats by telephone?

Yes. Our booking telephone line on 01462 681088 is open daily from 10.00am - 9.00pm.

What methods of payment do you accept?

Online and over the phone, we accept payment by Debit or credit card, including MasterCard, Visa, Visa Delta, Maestro and Electron. In person, we accept payment by all the above, with added contactless, as well as cash (sorry, no £50 notes accepted).

How do I collect my tickets?

If you booked online, please bring your confirmation email with you - either printed or on your phone. Or you can collect pre-booked tickets from the kiosk in our foyer or at our counter - please bring along the debit or credit card you used to order the tickets to retrieve your booking.

BOOKING FEE

Our goal is to provide an excellent level of service to our customers. The fee we levy contributes to the cost of running the Broadway venues, our investment into the ticketing technology, hardware, staffing costs and other assoiciated costs. We implement this cost of £2.00 per transaction through our theatre online and telephone service. No booking fees apply for tickets purchased in person at the Broadway Cinema and Theatre.

Can I change or cancel my booking?

All sales are non-refundable. In certain circumstances, an exchange or re-admission may be offered. Your statutory rights are not affected.

When are cinema tickets priced at £6.00 each?

£6.00 tickets are available for every cinema showing on Monday, Tuesday, Wednesday, Thursday, and also at showings on Friday with a start time before 17:00.

CINEMA TICKET PRICE INCREASE FROM 1 JANUARY 2017

From 1 January 2017, ticket prices for all Broadway cinema screenings will be increasing by £1, apart from Kids Club which will remain the same at £1 per ticket in order to meet our charitable commitments. Our prices have not increased since 2012, and are still lower than the UK Cinema Association 2015 average price of £7.21. The price reflects not just the staffing and energy costs of running a cinema, but also the high investment now needed to ensure that customers have the best possible experience and are able to benefit from the most up-to-date technology in sound and vision.

Standard ticket prices will be £6 for every cinema showing on Monday, Tuesday, Wednesday, Thursday, and showings on Friday before 17:00, and weekend prices will be £8.40 for adults and £7.20 for concessions, Event Cinema tickets will be £16, with the exception of those for the Met Opera which will be £19.

How much extra are tickets for 3D showings?

A ticket for a 3D showing is £2 extra. If you don’t bring your own 3D glasses, you will also need to purchase a pair for £1, to be able to watch the film.

I’ve forgotten my re-usable 3D glasses. How much does a new pair cost?

3D glasses are on sale for £1. Please re-use your glasses to reduce our reliance on landfill and care for the environment.

Do I need to bring identification to purchase a concessionary ticket FOR CINEMA OR THEATRE?

You may be required to present identification to purchase a concessionary ticket. Concessionary tickets are valid for customers aged 60 and over, children under the age of 16, and students in further education (University/College) or upon receipt of a NUS card.

I have a free pass. When can I use it?

Free passes are valid for any standard 2D showing, except where ‘no passes’ is stated. If you’re unsure, please get in touch in advance to check. You must exchange your pass for the showing you require at our counter in person. 

Is there a telephone number I can call to hear a recorded listing of this week’s CINEMA showing times?

Yes. Call 01462 681223 for this recorded audible listing. This is updated every Friday morning.

Children & Family

What is Kids Club?

Kids Club is a weekly showing on Saturday and Sunday at 10:30 for children and their parents. Tickets are £1 per person.

What is Big Scream?

Big Scream is a weekly showing for parents and guardians with children under 36 months only (max two parents or guardians per child). £4.25 per adult, with the child admitted free.

Up to what age is your child ticket valid for?

Our child tickets are valid for children under the age of 16 for theatre and for 14s and under for the cinema. A student ticket will be offered to anybody in further education (college/university) or upon receipt of a NUS card www.nus.org.uk/en/nus-extra.

What is a family ticket?

Our family ticket admits four people to the same showing or theatre performance, in a party which must include at least one adult and two children. 

Do you have ‘booster seats’ for my children?

Yes. A limited supply of ‘booster seats’ are available on request on a first-come, first-served basis.

Can my children go to Broadway Cinema unaccompanied?

We always recommend you accompany your children to the cinema. However, we will admit children aged over eight years old unaccompanied.

Can I bring my baby to Broadway Cinema?

We are happy to admit ‘babies in arms’ during all morning or afternoon showings with a U or PG certificate.

Keeping in touch

How do I sign up to receive your weekly email newsletter?

Go to Broadway Plus on the home page and click the Mailing List option.

I’ve signed up for your email newsletter, but don’t seem to be receiving it. What shall I do?

Check your junk email or spam folder and add newsletter@broadway-letchworth.com to your safe list. If you’re still having problems, get in touch at info@broadway-letchworth.com.

What are you going to do with my email address and personal details if I sign up?

We will only use your email address to send you What’s On newsletters at our venues. Your personal details will only be used for analytical purposes, to help us develop our services. 

How do I unsubscribe from your email newsletter?

At the bottom of every e-Newsletter you receive there is a link to unsubscribe. If you’ve clicked on this and are still receiving this get in touch at info@broadway-letchworth.com.

Have you got a loyalty or membership scheme?

We have a loyalty scheme called Broadway Plus, where you earn points online towards your reward allowing you to claim money off your next online booking. Simply sign up here and ensure you’re logged in every time you make a purchase.

We are developing a new membership scheme for the theatre called Broadway Friends. For an annual fee, you will receive exclusive opportunities and experiences, such as meeting the cast after a performance, or having behind the scenes tours, or invitations to special events. If you are interested in learning more about this, please email us at members@broadway-letchworth.com.

Do you sell gift vouchers?

Yes. Perfect for a gift or special thank you, these are available in £5 denominations from our Box Office, redeemable against tickets and / or food and refreshments at our concessions counter.

Your experience in the Cinema

Can i bring my own food and drink with me in to the cinema?

We operate a strict no own-food and drink policy and may refuse entry to customers with food and drink on them, purchased outside our cinema.

The food and drink we offer at our concessions stand is selected with the consideration of our customers in mind; purchased to protect our furnishings and others customers’ clothing. 

Can I take my rucksack/large bag into the auditoria?

Customers are visually screened at the point of entry by staff to ensure no items of baggage are brought in by customers that may cause an obstruction in the theatre’s aisles.

All items of baggage will be stored securely behind box office until after the customers film has finished. Hand bags are an exception of this.

Are the auditoria air-conditioned and temperature-controlled?

We have air ventilation systems installed in all of our four auditoria.

How long are the adverts and trailers before the film?

These normally last for between 15 and 20 minutes. This is shown in addition to the stated film running time.

What do the film certificates mean and what are they?

As part of our licence, we enforce BBFC age ratings - U, PG, 12A, 15 and 18. You and/or your party may be required to show photo ID before admission is granted. All films come with detailed content advice called BBFCinsight. Find this for the film you’d like to see at www.bbfc.co.uk

A U film should be suitable for audiences aged four years and over. However, it is impossible to predict what might upset a particular child. Not all U films are aimed at children, but may be rated U because they contain no material likely to offend or harm. Legally a child of any age many view a U film.

PG films are suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Legally a child of any age may view a PG film.

To see a 12A film, any under 12s must be accompanied by an adult. Films rated 12A are not recommended for children below 12. Please read the BBFC insight to see if the film is suitable for your child. This will tell you about key aspects of the film like violence, language, sex and horror. Children aged 12 and over may see a 12A film unaccompanied.

No-one under 15 is allowed to see a 15 film at the cinema. We may lose our licence if children under 15 are admitted to a 15 rated film. No theme in a 15 rated film is prohibited, provided the treatment is appropriate for 15 year olds and any dangerous or illegal behaviour is not endorsed or promoted by the film.

Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the cinema. We may lose our licence if children under 18 are admitted to a 18 rated film. No theme is prohibited at 18. Adults are free to choose their own entertainment within the law, so it is possible some themes tackled at 18 may be offensive, even to some adult viewers.

I can’t watch the film trailers and video content on your website. What software or browser plug-ins do I need?

Please ensure you have the latest version of Adobe Flash installed on your computer.

What is High Frame Rate 3D (HFR 3D)?

High Frame Rate 3D is a technological advancement in the motion picture experience. The innovative format presents the picture in 48 frames per second (fps), which is closer to what the human eye actually sees. This is twice the rate of the standard 24 fps, which is the current format in cinemas worldwide.

Who runs and funds the Broadway Cinema and Theatre?

Broadway Cinema and Theatre is independently operated by the Letchworth Garden City Heritage Foundation. An organisation tasked with maintaining and enhancing the world’s first Garden City for the enjoyment of everyone who lives, works and plays here. Find out more at Letchworth Garden City Heritage Foundation’s website.